Cofounder of VitalSmarts, Kerry has coauthored four New York Times bestselling books as well as designed the company’s line of award-winning training programs. As author of our most popular column, Kerr...
Kerry Patterson Communication
An apology is a statement that sincerely expresses your sorrow for your role in causing—or at least not preventing—pain or difficulty to others. Kerry Patterson
An apology is a statement that sincerely expresses your sorrow for your role in causing—or at least not preventing—pain or difficulty to others.
Getting to the source of fear and discomfort is the best way to return to dialogue. Kerry Patterson
Getting to the source of fear and discomfort is the best way to return to dialogue.
You don’t start telling clever stories until after you failed to do something you knew you should have done Kerry Patterson
You don’t start telling clever stories until after you failed to do something you knew you should have done
Successful dialogue results when everyone feels safe enough to “add their meaning to the shared pool” of meaning. Kerry Patterson
Successful dialogue results when everyone feels safe enough to “add their meaning to the shared pool” of meaning.
Clever stories Clever stories “allow us to feel good about behaving badly even while achieving abysmal results Kerry Patterson
Clever stories Clever stories “allow us to feel good about behaving badly even while achieving abysmal results
